In the “Facebook Publishing Troubleshooting Guide,” you’ll find helpful solutions to common issues you may encounter when using Facebook for publishing content. This guide covers problems such as Facebook pages not showing in the list and failed post publishing. For the former, you’ll learn how to connect your Facebook account and grant the necessary permissions. As for failed post publishing, the guide provides explanations and instructions to resolve errors like abusive content, access token validation, two-factor authentication, and more. By following these troubleshooting steps, you can ensure a smoother experience with your Facebook page.
Facebook Pages not showing in the list
If you’re trying to connect your Facebook account with all of the permissions, but some of your pages are missing from the list, don’t worry! Here’s what you can do:
1. Navigate to Facebook
Start by logging into your Facebook account. Once you’re logged in, navigate to the Settings tab and then click on Business Integrations. Alternatively, you can simply click on this link.
2. Select the List of Pages
In the Business Integrations section, search for the GHL Connector application. Once you find it, click on the “View and Edit” link. This will bring up a pop-up window where you can manage your permissions and select your social channels.
Make sure to review and grant all the necessary permissions. If any of your social channels are unchecked, you can simply check them from there.
3. Save and Reconnect
After you’ve made the necessary changes to your permissions and selected all your pages, click on the Save button. Now, go back to the Settings tab in the Social Planner and reconnect your Facebook pages. This time, you should be able to see all the pages that were previously missing from the list.
By following these steps, you should be able to resolve the issue of Facebook pages not showing in the list.
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Facebook Post Failed to Publish
Have you ever encountered an error when trying to publish content on Facebook, and wondered why your post didn’t appear? Here are some of the most common errors you might come across, and how to troubleshoot them:
1. Abusive /Reported Content/Link Goes Against Community Standard
If you receive an error message saying that your content includes abusive or inappropriate content, or that the link goes against Facebook’s Community Standards, it means that other users have reported your content. To resolve this issue, review your content and make sure it complies with Facebook’s policies. If necessary, remove any content that violates these standards and try publishing again.
2. Error validating access token
If you see an error message stating that your access token has been invalidated, it means that your session has expired. This can happen if you’ve changed your account password or haven’t made a post to Facebook in the past 90 days using the Social Planner. To fix this, simply log in to your Facebook account, update your password if necessary, and try publishing again.
3. Two Factor Authentication
If the business page you’re managing has enabled two-factor authentication, you’ll need to enable it on your account as well. After enabling two-factor authentication, reconnect your account in the Social Planner, and you should no longer encounter this error.
4. ‘manage_permissions’ must be granted
If you’re publishing content to your client’s social media pages and they’ve added you as an administrator, make sure that you have the necessary administrative access to those pages. When connecting your account, make sure to grant the ‘manage_permissions’ permission in the Pages section. This will ensure that your posts are published without any issues.
5. Missing or Invalid Image
If you’ve scheduled a social media post and the link you’re sharing with an image is no longer accessible, you’ll encounter this error. Make sure to check the link and ensure that it is valid and still opens correctly. If the link is no longer accessible, you’ll need to update it and try publishing again.
6. An unknown error occurred
If you receive this error message, it’s likely that your Facebook page access token doesn’t have enough permissions to publish content. The best solution is to reconnect your pages in the Social Planner and make sure to grant all the necessary permissions during the connection process. By doing so, you should be able to resolve this issue and successfully publish your content.
7. The URL you supplied is invalid or this link could not be posted
Sometimes, when you include a link in your message, Facebook’s servers may be overloaded and unable to index the link during the request. This can result in an error message. However, Facebook usually indexes the link during a second try a few minutes later, and the post is successfully published. So if you encounter this error, wait a few minutes and try publishing again.
8. I’m unable to reconnect a page/group in the Social Planner
If you’re having trouble reconnecting a page or group in the Social Planner, there are a few steps you can take to resolve the issue. First, make sure you’re reconnecting using the same social media account that originally connected the page or group. If the integration has expired, the user who initially connected the page or group will need to reconnect using their account. Also, ensure that the user has the necessary admin privileges to reconnect the page or group. By following these steps, you should be able to successfully reconnect your pages or groups in the Social Planner.
By troubleshooting these common errors, you’ll be able to resolve any issues you encounter while publishing content on Facebook.
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