Have you ever encountered the frustrating experience of a failed post on your social media planner? It can be incredibly discouraging when your carefully crafted content doesn’t make it to your audience. But fear not! In this article, we will explore the various reasons behind failed posts and provide you with actionable solutions to overcome these obstacles. Whether it’s an expired token, permission issues, or content violations, we’ve got you covered. So, let’s dive in and troubleshoot those failed posts together!
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Facebook is a popular social media platform that allows users to connect and share content with friends, family, and followers. However, there are times when you may encounter errors or issues while trying to post on Facebook. These errors can be frustrating, but they often have simple solutions. Here are some of the common Facebook post errors you may come across, along with their solutions:
The Social Account token has expired. Please reconnect the social account.
If you see this error message, it means that your social account token has expired. In order to resolve this issue, you will need to reconnect your social account. This can usually be done by going to your account settings, navigating to the connected accounts section, and reconnecting the account that is experiencing the error.
There was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes.
Sometimes, Facebook may encounter temporary errors that can prevent you from posting. In this case, giving your browser a hard-refresh can help clear your cache and resolve the issue. To do this, simply press Ctrl + F5 (Windows) or Command + R (Mac) on your keyboard while on the Facebook page. After refreshing the page, wait a few minutes and try posting again.
The social account token has expired or the connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.
This error message indicates that either your social account token has expired or the connected account does not have permission to post. To resolve this issue, you will need to re-connect the social account using an account that has posting permission. Make sure to check the permissions of your connected account and ensure that it has the necessary posting privileges.
LeadConnector app is missing. Add the LeadConnector to your Page or Group.
If you receive this error message, it means that the LeadConnector app is missing from your Page or Group. To fix this issue, you will need to add the LeadConnector app to your Page or Group. This can usually be done by accessing the app store or marketplace on Facebook and searching for the LeadConnector app. Once you find it, simply install it and follow the instructions to add it to your Page or Group.
The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.
This error message indicates that the connected account does not have permission to post. To resolve this issue, you will need to re-connect the social account using an account that has the necessary posting permission. Make sure to check the permissions of your connected account and ensure that it has the required privileges to post on Facebook.
Post content violates community standards.
If your post content violates Facebook’s community standards, you will receive this error message. Facebook has strict guidelines regarding the types of content that can be posted on the platform, and any violations can result in the post being blocked or removed. To avoid this error, make sure that your post adheres to Facebook’s community standards and guidelines.
Duplicate post content. Posting duplicate content within 12 hours is prohibited.
Posting duplicate content within a short period of time is not allowed on Facebook. If you receive this error message, it means that you have posted the same content within the last 12 hours. To resolve this issue, you will need to wait until the 12-hour period has passed before posting the same content again.
Invalid link in a post.
If you include an invalid link in your Facebook post, you will encounter this error. To fix this issue, make sure that the link you are using is valid and properly formatted. Double-check the URL and ensure that it directs to the correct webpage or content.
User checkpoint. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.
This error message indicates that you need to log into Facebook and confirm that the LeadConnector app has been added to your page or group. To resolve this issue, log into your Facebook account, navigate to the page or group in question, and check if the LeadConnector app has been added. If it is not present, follow the steps mentioned earlier to add the app.
Password mismatch. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.
If you receive this error message, it means that there is a password mismatch between your Facebook account and the LeadConnector app. To resolve this issue, log into your Facebook account, navigate to the page or group where the LeadConnector app is installed, and verify that the password matches. If there is a mismatch, update the password accordingly.
Unconfirmed user. Log into Facebook and confirm that the LeadConnector app has been added to your page/group.
If you are an unconfirmed user on Facebook, you may encounter this error message. To fix this issue, log into your Facebook account and confirm that the LeadConnector app has been added to your page or group. If it is not present, follow the steps mentioned earlier to add the app.
Insufficient posting permission or expired token. Reconnect the account and check permissions.
If you have insufficient posting permission or an expired token on your Facebook account, you will need to reconnect the account and check the permissions. To resolve this issue, go to your account settings, navigate to the connected accounts section, and reconnect the account. Make sure to also verify that the account has the necessary posting permissions.
There was a temporary error from Facebook. Give your browser a hard-refresh to clear your cache and retry in a few minutes.
Just like mentioned before, Facebook may encounter temporary errors that can cause posting issues. Giving your browser a hard-refresh and clearing your cache can help resolve this problem. Press Ctrl + F5 (Windows) or Command + R (Mac) on your keyboard while on the Facebook page, wait a few minutes, and try posting again.
Instagram is a popular social media platform known for its visual content. However, there are times when you may experience errors or issues while trying to post on Instagram. Here are some of the common Instagram post errors and their solutions:
File upload timeout. Try attaching a smaller file.
If you are trying to upload a large file to Instagram and it is taking too long, you may encounter this error. To fix this issue, try attaching a smaller file or resizing the image or video to reduce its size. This can help speed up the upload process and prevent the timeout error.
Undefined Instagram issue. This should resolve itself shortly.
Sometimes, Instagram may encounter undefined issues that can cause posting errors. In most cases, these issues resolve themselves shortly. If you encounter this error, wait for some time and try posting again. The problem should resolve on its own.
Post content violates community standards.
Similar to Facebook, Instagram also has community standards that dictate what type of content is allowed on the platform. If your post violates these community standards, you will receive this error. To avoid this error, make sure that your post adheres to Instagram’s community guidelines and does not contain any prohibited content.
Daily publishing limit reached. Facebook’s API only allows for a certain number of posts per day.
Instagram has a daily publishing limit set by Facebook’s API, which means that you can only post a certain number of times per day. If you exceed this limit, you will encounter this error. To resolve this issue, you will need to wait until the next day to post again. Make sure to keep track of your daily posting activity to avoid reaching the limit.
The Social Account token for Instagram has expired, was revoked, or is invalid. Reconnect Instagram Business account in Social Planner.
If your Instagram Social Account token has expired, been revoked, or is invalid, you will need to reconnect your Instagram Business account in Social Planner. To do this, go to your Social Planner settings, navigate to the connected accounts section, and reconnect your Instagram Business account. Make sure to check the validity of your token and ensure that it has not expired.
Instagram Account is restricted. Make sure your account is a Business Account.
If your Instagram account is restricted, you will not be able to post content. To fix this issue, make sure that your account is a Business Account. Instagram Business Accounts have additional features and capabilities compared to personal accounts. If you do not have a Business Account, you can convert your existing account by going to your account settings and following the instructions.
Instagram Business Account supports carousel posts with more than 2 images/videos and less than 10 images/videos.
Instagram Business Accounts allow for carousel posts, which are posts that contain multiple images or videos that users can swipe through. However, there are limits to the number of images or videos you can include in a carousel post. To avoid this error, make sure that your carousel posts contain more than 2 images/videos but less than 10. Stick within this range to ensure successful posting.
Maximum Tag limit exceeded. Use 30 tags or less.
Tags are an important part of Instagram posts, as they help increase visibility and reach. However, there is a maximum limit to the number of tags you can use in a single post. If you exceed this limit, you will receive this error. To fix this issue, make sure to use 30 tags or less in your Instagram posts. Use relevant and specific tags to reach your target audience effectively.
Insufficient User permission. Reconnect this social account via an account that has posting permission.
If you have insufficient user permission on your Instagram account, you will need to reconnect the account via an account that has posting permission. To resolve this issue, go to your account settings, navigate to the connected accounts section, and reconnect the account using an account that has the necessary posting permission. Make sure to check the permissions of your connected account and ensure that it has the required privileges.
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LinkedIn is a professional networking platform that allows users to connect and engage with colleagues and professionals in their industry. However, there are times when you may encounter errors or issues while trying to post on LinkedIn. Here are some of the common LinkedIn post errors and their solutions:
The Social Account token for Linkedin has expired, was revoked, or is invalid. Reconnect LinkedIn.
If your LinkedIn Social Account token has expired, been revoked, or is invalid, you will need to reconnect your LinkedIn account. To do this, go to your account settings, navigate to the connected accounts section, and reconnect your LinkedIn account. Make sure to check the validity of your token and ensure that it has not expired.
Undefined Linkedin issue. This should resolve itself shortly.
Similar to Instagram, LinkedIn may encounter undefined issues that can cause posting errors. In most cases, these issues resolve themselves shortly. If you encounter this error, wait for some time and try posting again. The problem should resolve on its own.
Duplicate post content. Posting duplicate content within 12 hours is prohibited.
Posting duplicate content within a short period of time is not allowed on LinkedIn. If you receive this error message, it means that you have posted the same content within the last 12 hours. To resolve this issue, you will need to wait until the 12-hour period has passed before posting the same content again.
The required field is not present or the post copy is large.
If you are missing a required field or if your post copy is too large on LinkedIn, you will encounter this error. To fix this issue, make sure to fill in all the required fields and ensure that your post copy is within the specified limits. Double-check your post content and make any necessary adjustments before attempting to post again.
The connected account does not have permission to post. Please re-connect the social account via an account that has posting permission.
If the connected account on LinkedIn does not have permission to post, you will need to re-connect the social account using an account that has the necessary posting permission. To resolve this issue, go to your account settings, navigate to the connected accounts section, and reconnect the account. Make sure to check the permissions of your connected account and ensure that it has the required privileges to post on LinkedIn.
There was a temporary error from Linkedin. Give your browser a hard-refresh to clear your cache and retry in a few minutes.
Similarly to Facebook and Instagram, LinkedIn may encounter temporary errors that can prevent you from posting. In this case, giving your browser a hard-refresh can help clear your cache and resolve the issue. To do this, simply press Ctrl + F5 (Windows) or Command + R (Mac) on your keyboard while on the LinkedIn page. After refreshing the page, wait a few minutes and try posting again.
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GMB
GMB (Google My Business) is a platform that allows businesses to manage their online presence on Google, including their business profile, reviews, and posts. However, there are times when you may experience errors or issues while trying to post on GMB. Here are some of the common GMB post errors and their solutions:
Missing Value. Complete your Google Business Profile setup and reconnect in Social Planner.
If you receive this error message, it means that there is a missing value in your Google Business Profile setup. To fix this issue, make sure to complete all the required fields in your Google Business Profile and reconnect in Social Planner. Fill in any missing information and verify that all sections of your profile are complete.
Post character limit exceeded. Reduce the number of words in the post copy.
Google My Business has a character limit for post copy. If you exceed this limit, you will encounter this error. To resolve this issue, reduce the number of words in your post copy. Edit the content and make it more concise to fit within the character limit. Review your post and remove any unnecessary words or phrases.
The Social Account token has expired. Reconnect social account.
If your GMB Social Account token has expired, you will need to reconnect your social account. To do this, go to your Social Planner settings, navigate to the connected accounts section, and reconnect your social account. Check the validity of your token and ensure that it has not expired. Reconnecting the account should resolve the issue.
The media upload failed.
If the media upload fails while trying to post on GMB, you may encounter this error. To fix this issue, make sure that the media file you are trying to upload is in a supported format and within the size limits specified by GMB. Double-check the file format, size, and dimensions to ensure compatibility with the platform.
Social Account operation is not supported due to account conditions.
If the social account operation is not supported on your GMB account due to account conditions, you will not be able to post. This issue could be related to specific conditions or settings on your account. To fix this issue, review your account settings and conditions, and make any necessary modifications to enable the social account operation.
Local Post API disabled. This usually happens when the location is part of a chain.
If the Local Post API is disabled for your GMB account, it could be because the location is part of a chain. Certain chain locations may have specific restrictions or limitations on posting. To resolve this issue, check the settings and restrictions for chain locations and ensure that the Local Post API is enabled for your specific location.
In conclusion, encountering errors or issues while posting on social media platforms like Facebook, Instagram, Linkedin, and GMB can be frustrating, but they often have simple solutions. By understanding the nature of the errors and following the recommended solutions, you can overcome these obstacles and continue to make successful posts on your social media accounts. Remember to always check your account settings, permissions, and adhere to the platform’s guidelines and community standards to ensure a smooth posting experience.
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